This Privacy Policy explains how Events by Sancosco (“we”, “us”, “our”) collects, uses, stores, and shares information when you use our website, marketplace, and related services.
1. Information We Collect
- Account details: name, email address, phone number, password, and role (customer, vendor, or staff).
- Booking & enquiry data: event date, guest count, package preferences, messages, and payment references.
- Vendor business data: business profile, packages, documents submitted for verification, and service locations.
- Technical data: IP address, browser type, device information, and usage logs required for security and performance.
2. How We Use Your Information
- To create and manage your account.
- To process bookings, enquiries, token payments, and related communications.
- To connect customers with verified vendors and support event coordination.
- To send OTP verification, booking updates, and important service notices.
- To improve platform safety, prevent fraud, and comply with applicable law.
3. Sharing of Information
We share information only as needed to operate the marketplace:
- With vendors involved in your booking or enquiry (limited to relevant contact and event details).
- With payment providers such as Razorpay to process token payments securely.
- With service providers who help us host email, messaging, or infrastructure (under confidentiality obligations).
- When required by law, regulation, or lawful authority.
We do not sell your personal information.
4. Data Security
We use reasonable technical and organisational safeguards to protect your data. No method of transmission or storage is completely secure, and we encourage you to use a strong password and keep your login credentials confidential.
5. Cookies & Similar Technologies
We may use cookies and similar technologies for session management, preferences, and analytics. You can control cookies through your browser settings; some features may not work if cookies are disabled.
6. Data Retention
We retain account, booking, and transaction records for as long as needed to provide services, resolve disputes, meet legal and accounting requirements, and maintain platform integrity.
7. Your Choices
- Update your profile details from your account settings.
- Request correction of inaccurate information.
- Request account deactivation where legally and operationally permitted.
8. Children’s Privacy
Our services are intended for adults planning events. We do not knowingly collect personal information from children under 18.
9. Contact Us
For privacy-related questions, contact us at:
- Email: contact@eventsby.sancosco.com
- Phone: +91 79737 53762
- Address: Amritsar, Punjab, India
Last updated: July 2026